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The terrible misadventure of Fernand, who saw 2,498 euros disappear from his account: “BNP Paribas must reimburse me”

  • Post category:Economy News
  • Reading time:3 mins read

On April 20, Fernand, 80, received an email from the email address “[email protected]”. Thinking he was dealing with an official address, he didn’t pay attention. “I had to confirm the date of my fourth dose of the coronavirus vaccine and I was referred to Itsme. But I couldn’t confirm it, so I didn’t go any further, ”he explains to Belang van Limburg.

At that time, Fernand did not imagine that he was going to lose nearly 2,500 euros. Indeed, a few days later, he found that a company based in Utrecht had debited him 2,498.43 euros. He did not know this company and immediately blocked his card and alerted the police.

He then contacted Ombudsfin, the financial services mediation service, which believes that he has nothing to be ashamed of and that it is up to his bank, BNP Paribas, to reimburse him. But on the side of BNP, it is estimated that Fernand is at fault. “It’s up to the bank to make sure that the payment system is secure, also for people my age. I want my money back”.

Unfortunately for the octogenarian, the bank confirms that he has taken steps with his digipass and that he has entered personal data. He therefore authorized the payment. “The bank therefore has no obligation to reimburse it”.

BNP is taking advantage of this misadventure to remind you that you have to be careful and that you should only use your digipass for payments you initiate, and not at the request of a third party.