You are currently viewing The Proximus customer is surprised by the big change on his bill: “It’s now withdrawn from me and we’re also increasing the price?”

The Proximus customer is surprised by the big change on his bill: “It’s now withdrawn from me and we’re also increasing the price?”

This Tuesday, the person in question was surprised on Twitter by the modification made to his Mobilus Mr. Client subscription at Proximus, so he tagged the operator by asking him the following question. “Is it normal that I take out a subscription that gave me unlimited access to an application of my choice and that it is now withdrawn? In compensation, I am given two poor little Gb instead and the price is also increased? “, he is surprised.

If he found this surprising, however, it was not. Indeed, since September 1, a European decision prohibits operators from providing unlimited access to certain applications. This threatened network neutrality and that is why Europe decided to act, as Proximus reminds us in its response to its client. “Deleting the favorite app is a decision beyond our control. We had to adapt our tariff plans following a European decision on network neutrality. You have received compensation calculated on the basis of your consumption”, indicates the operator before specifying that “the data consumption (of the customers concerned) has been analyzed over the last three months and according to this consumption, compensation has was then granted. »