Concretely, the old Belgacom is slowly but surely starting to replace the V5 boxes (for version 5) of 2013 with V7s under Android TV of 2020. It does not matter that the old device still fulfills its functions perfectly. The transition is mandatory. The communication leaves no room for doubt.
“You will receive your new TV Box via bpost”, warns the missive from Proximus. “Your old TV Box will stop working one month after receiving the new TV Box. Please connect the new TV Box as soon as possible. »
Bugs and quirks
Potential concern, the automatically designated replacement is this Android TV “box” which has been far, very far from unanimous support since its launch in September 2020. In the line of sight: bugs, instability, whims, ignition operation that ‘it is sometimes obligatory to repeat, etc.
Small bright spot in the gloom, after receiving and using this famous V7, it would be possible to request its replacement with a more classic decoder (V6 from 2018, V5 Compact from 2015), according to the official messages posted on the Proximus forums .
The latest TV decoder from Proximus is causing dissatisfaction: essential function missing, bugs, whims…
“We have to gradually replace everything that is V4 and V5 with our customers and it will no longer be possible to use them in the more or less near future”, explains one of the moderators. “(…) in the more or less near future, the V5s will no longer work on our network. The V5 Compact will continue to operate. It is for this reason that little by little the V5s will all be replaced. »
In March 2022, Proximus told us that its decoder fleet was made up of: 60% V5 and V5 Compact, 40% V6 and V7, “including a majority of V7”.
Records lost forever
You must know it. Customers who switch from Proximus’ V5 TV box to V7 will lose part of their recordings in the process. “Your recordings of the last 60 days are automatically transferred to your new TV Box”, indicates the operator in his letter. “Those older than 60 days cannot be kept. »