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Energy bill: nearly 250,000 households have been waiting for their annual statement for months

  • Post category:Economy News
  • Reading time:1 mins read

Nearly a quarter of a million Belgian families have been waiting for months for their final energy bill due to problems with suppliers, according to a survey by the sectoral federation Febeg released by Het Laatste Nieuws on Wednesday. The delays range from one month to sometimes six months and more. The problem concerns all suppliers and all types of contracts.

The delay is partly explained by the software that regulates the communication between the grid operator and the energy supplier. It went live about a year ago and still suffers from usability issues. Suppliers also report increased pressure caused by high energy prices: customers are asking more questions and switching contracts more often.

This long wait time causes stress for consumers, especially in a context of rising prices. This is the number one cause of complaints to the energy mediation service. “People don’t know what and when they have to pay. We try to solve this problem but we often run into a game of ping-pong between the supplier and the network operator“, explains the mediator Eric Houtman.