Barbara writes to us via our “Alert us” button which is on www.nordeclair.be This beloeilloise does not understand why an amount of several hundred euros was blocked on her bank card after refueling at a Lukoil station . “I went to fill up on gas on Monday morning. About ten euros because I was late. I was really surprised when I discovered that the station had taken 377 euros as a “deposit” from my account. I contacted my bank, who told me that they were bombarded with calls because several customers had the same joke. Is it normal that Lukoil can dispose of our money in this way? asks Barbara.
In reality, it is a completely legal practice because when you pay at the pump with your card, an authorization is requested beforehand on your account. In concrete terms, this means that the institution that issued your card temporarily blocks an amount of 125 to 375 euros. She does this because she does not know in advance how much you will be taking fuel for. This amount represents, more or less, the maximum amount that can be spent on a full tank of fuel.
When you have finished filling up, the unused balance is normally released immediately. However, it may happen that your bank blocks the balance for a longer period, sometimes up to a maximum of 14 days. This amount is never debited, it serves, in a way, as a guarantee of payment.